Shop

Home
/
Shop
/

Exceptional Service, Exceptional Profit

₦10,500.00

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand.

In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Add to wishlist

Compare

The Meat Paradox

₦10,500.00

Our future diet will be shaped by diverse forces. It will be shaped by novel technologies and the logic of globalisation, by geopolitical tensions and the evolution of cultural preferences, by shocks to the status quo – pandemics and economic strife, the escalation of the climate and ecological crises – and by how we choose to respond. It will also be shaped by our emotions. It will be shaped by the meat paradox.

‘Should we eat animals?’ was, until recently, a question reserved for moral philosophers and an ethically minded minority, but it is now posed on restaurant menus and supermarket shelves, on social media and morning television. The recent surge in popularity for veganism in the UK, Europe and North America has created a rupture in the rites and rituals of meat, challenging the cultural narratives that sustain our omnivory.

In The Meat Paradox, Rob Percival, an expert in the politics of meat, searches for the evolutionary origins of the meat paradox, asking when our relationship with meat first became emotionally and ethically complicated. Every society must eat, and meat provides an important source of nutrients. But every society is moved by its empathy. We must all find a way of balancing competing and contradictory imperatives. It is essential reading for anyone interested in the origins of our empathy, the psychology of our dietary choices, and anyone who has wondered whether they should or shouldn’t eat meat.

Add to wishlist

Compare

000

The Targeter

₦10,500.00

In 1999, 30-year-old Nada Bakos moved from her lifelong home in Montana to Washington, D.C., to join the CIA. Quickly realizing her affinity for intelligence work, Nada was determined to rise through the ranks of the agency first as an analyst and then as a Targeting Officer, eventually finding herself on the frontline of America’s war against Islamic extremists.

In this role, Nada was charged with determining if Iraq had a relationship with 9/11 and Al-Qaida, and finding the mastermind behind this terrorist activity: Abu Musab al-Zarqawi. Her team’s analysis stood the test of time, but it was not satisfactory for some members of the Administration.

In a tight, tension-packed narrative that takes the reader from Langley deep into Iraq, Bakos reveals the inner workings of the Agency and the largely hidden world of intelligence gathering post 9/11. Entrenched in the world of the CIA, Bakos, along with her colleagues, focused on leading U.S. Special Operations Forces to the doorstep of one of the world’s most wanted terrorists.

Filled with on-the-ground insights and poignant personal anecdotes, The Targeter shows us the great personal sacrifice that comes with intelligence work. This is Nada’s story, but it is also an intimate chronicle of how a group of determined, ambitious men and women worked tirelessly in the heart of the CIA to ensure our nation’s safety at home and abroad.

Add to wishlist

Compare

Chinese Spies

₦10,500.00

In 1920s Shanghai, Zhou Enlai founded the first Chinese communist spy network, operating in the shadows against nationalists, Western powers and the Japanese. The story of Chinese spies has been a global one from the start.

Unearthing previously unseen papers and interviewing countless insiders, Roger Faligot’s astonishing account reveals nothing less than a century of world events shaped by Chinese spies. Working as scientists, journalists, diplomats, foreign students and businessmen, they’ve been everywhere, from Stalin’s purges to 9/11 to Biden’s withdrawal from Afghanistan. This murky world has swept up Ho Chi Minh, the Clintons and everyone in between, with the action moving from Cambodia to Cambridge, and from the Australian outback to the centres of Western power.

This fascinating narrative exposes the sprawling tentacles of the world’s largest intelligence service, from the very birth of communist China to Xi Jinping’s absolute rule today.

Add to wishlist

Compare

Solved

₦10,500.00

Denmark is set to achieve 100 per cent renewable energy by 2030.
Iceland has topped the gender equality rankings for a decade and counting.
South Korea’s average life expectancy will soon reach ninety.

How have these places achieved such remarkable outcomes? And how can we apply those lessons to our own communities?

The future we want is already here – it’s just not evenly distributed. By bringing together for the first time tried and tested solutions to society’s most pressing problems, from violence to inequality, Andrew Wear shows that the world we want to live in is already within reach.

Solved is a much-needed dose of optimism in an atmosphere of doom and gloom. Informative, accessible and revelatory, it is a celebration of the power of human ingenuity to make the future brighter for everyone.

Add to wishlist

Compare

Breakfast Club Adventures: The Ghoul In The School

₦10,000.00

There’s something strange going on at school . . .

The Breakfast Club Investigators haven’t managed to solve a mystery in months – and, even worse, Marcus is worried that the group is going to break up! So when Gbenga, the captain of the school basketball team, comes to ask for their help Marcus knows this might just be the Investigator’s last chance to prove themselves.

The basketball team have had a streak of bad luck, and Marcus and his mates are sure there’s more going on than meets the eye. As the mystery deepens and they uncover one surprising clue after another, they discover that someone – or some thing – has cursed the basketball team! Can Marcus and his friends solve the mystery in time?

Add to wishlist

Compare

Black Ghosts

₦10,000.00

China today is both a land of opportunity for Africans blocked from commerce with most of Europe and Northern America, and an intersection of racism and prejudice.

Noo Saro-Wiwa goes in search of China’s ‘Black Ghosts’, African economic migrants in the People’s Republic, who live in clustered communities and are involved in the small-commodity trade between the continents. Her fascinating encounters include a cardiac surgeon, a drug dealer, a visa overstayer and men married to Chinese women who speak English with Nigerian accents.

Add to wishlist

Compare

The Partner Track

₦10,000.00

Ingrid Yung’s life is full of firsts. A first-generation Chinese American, the first lawyer in her family, she’s about to collect the holy grail of “firsts” and become the first minority woman to make partner at the venerable old law firm Parsons Valentine & Hunt.

Ingrid has perfected the art of “passing” and seamlessly blends into the old-boy corporate culture. She gamely banters in the corporate cafeteria, plays in the firm softball league, and earnestly racks up her billable hours. But when an offensive incident at the summer outing threatens the firm’s reputation, Ingrid’s outsider status is suddenly thrown into sharp relief.

Scrambling to do damage control, Parsons Valentine announces a new Diversity and Inclusion Initiative, commanding Ingrid to spearhead the effort. Only she’s about to close an enormous transaction that was to be her final step in securing partnership.

For the first time, Ingrid must question her place in the firm. Pitted against her colleagues, including her golden-boy boyfriend, Ingrid begins to wonder whether the prestige of partnership is worth breaching her ethics. But can she risk throwing away the American dream that is finally within her reach?

Add to wishlist

Compare

The Real Mrs Price

₦10,000.00

Lucy Price is living the American dream. She has been married to her successful husband and businessman, Edward Price for a year and couldn’t be happier until she learns that Eddie is a dangerously ruthless man, heavily involved in illegal activities that threaten not only her marriage, but her life. Eddie abruptly disappears, but not before warning Lucy that if she wants to keep breathing she’d better keep her mouth shut. Six months later, word of her husband surfaces when she learns that he is presumed murdered in a small Texas town, apparently killed by his “wife”, Marlowe Price.

Marlowe is no stranger to trouble. An outcast in her own community for being one of those “hoodoo women,” who can curse you or cast you under her beguiling spell, Marlowe is shunned at every turn. Six months ago, a whirlwind romance in Mexico led Marlowe to marry the man she thought she’d spend the rest of her life with. For Marlowe and Eddie, there is no such thing as trouble in paradise. But late one night, when Marlowe witnesses her husband putting the body of a dead man in the trunk of his car, the illusion comes crashing down around her and she knows she has to move fast before the devil comes calling once again.

Now, Lucy and Marlowe must come together to find out where and who Eddie really is, and help each other through the threat he poses. There’s nothing more dangerous than a woman scorned…except for two women scorned who are willing to put their pasts behind them and band together to take one bad man down…

Add to wishlist

Compare

The Incredible Dreams Of Garba Dakaskus

₦10,000.00

The Incredible Dreams of Garba Dakaskus is a philosophical quest through time in search of a book with obscure origins which might contain the secrets of the alphabet and offer the reader a divine glimpse behind the veil that shrouds our plane of existence. It is the story of a narrator, whose journey is delicately interwoven with innumerable characters and stories from across time and place, on an existential search for the meaning of life, the universe, and the essence of what it means to be a living being.

It draws inspiration from multiple deep sources, seeming in parts like being in the middle of the famous One Thousand and One Nights or in Jorge Luis Borge’s The Library of Babel or Abubakar Imam’s Magana Jari Ce, but it is a universe of its own, an unforgettable creation straining with passion for the purity of things, the soul of literature, the nature of man and the meaning of life.

Umar Abubakar Sidi’s debut novel is wildly ambitious, big-hearted, and unapologetically strange. It is a true banquet for the mind and intellect.

Add to wishlist

Compare

The Last Kids On Earth and The Monster Dimension

₦10,000.00

The last kids may have escaped the forbidden fortress by the skin of their teeth, but there isn’t much to celebrate. Thrull has what he needs to complete the Tower, Rezzoch will most certainly come to Earth, and the world as they know it will cease to exist. Except Jack’s Cosmic Hand is now even more powerful than he realized, and it might just be able to stop the inevitable from happening. To get the answers he seeks, he’ll need to travel farther than he’s ever been. He must go . . . to the monster dimension!

Add to wishlist

Compare

The Map Of Stories

₦10,000.00

Tilly and Oskar embark on an impromptu trip to the Library of Congress in Washington, DC, in search of an elusive group of bookwanderers called the Archivists, who they believe are the key to restoring the balance and saving the British Underlibrary.

Along the way, the friends realize that something strange is happening in the world of bookwandering: books are disappearing, people are forgetting their favorite stories, and stories are trying to drag Tilly into them.

With a mysterious set of clues and some surprising new faces, Tilly and Oskar will need the help of some of their dearest fictional friends to be able to solve the mystery . . . and save bookwandering forever.

Add to wishlist

Compare

Loveboat, Taipei

₦10,000.00

“Our cousins have done this program,” Sophie whispers. “Best kept secret. Zerosupervision.”

And just like that, Ever Wong’s summer takes an unexpected turn. Gone is Chien Tan, the strict educational program in Taiwan that Ever was expecting. In its place, she finds Loveboat: a summer-long free-for-all where hookups abound, adults turn a blind eye, snake-blood sake flows abundantly, and the nightlife runs nonstop.

But not every student is quite what they seem:

Ever is working toward becoming a doctor but nurses a secret passion for dance.

Rick Woo is the Yale-bound child prodigy bane of Ever’s existence whose perfection hides a secret.

Boy-crazy, fashion-obsessed Sophie Ha turns out to have more to her than meets the eye.

And under sexy Xavier Yeh’s shell is buried a shameful truth he’ll never admit.

When these students’ lives collide, it’s guaranteed to be a summer Ever will never forget.

Add to wishlist

Compare

Lotus Bloom and the Afro Revolution

₦10,000.00

Lotus Bloom just wants to express herself–with her violin, her retro style, and her peaceful vibe, not to mention her fabulous hair.

This school year, Lotus is taking her talent and spirit to the seventh grade at a new school of the arts. The one where she just might get to play under the famous maestro, a violin virtuoso and conductor of the orchestra. But Lotus’s best friend, Rebel, thinks Lotus should stay at their school. Why should this fancy new school get all the funding and pull the brightest kids out? Rebel wants Lotus to help her protest, but Lotus isn’t sure. If she’s going to be in the spotlight, she’d rather it be for her music.

Then, when boys throw paper wads and airplanes into Lotus’s afro, Lotus finds herself in trouble for a dress code violation. Lotus must choose–should she stay quiet and risk her beloved hair, or put aside her peaceful vibe and risk everything to fight back?

Inspired by real stories of Black girls fighting dress codes that discriminate against their hair and culture, beloved author Sherri Winston introduces a memorable character who finds her way to speak up for what’s right, no matter what it takes.

Add to wishlist

Compare

Super Smoothies

₦10,000.00

This easy-to-follow and informative guide pares smoothie-making back to its essence. The recipes are presented in highly visual spreads, with each ingredient photographed for at-a-glance instruction. Suggested 3- and 5-day detox plans target specific concerns, such as weight loss, metabolism, digestion, and clear skin, and the smoothies are optimized to enhance and rejuvenate well-being, with health benefits noted for each recipe.

Using fresh fruits and vegetables, Super Smoothies provides the perfect introduction for novice smoothie makers, as well as new inspiration for experienced blenders.

Add to wishlist

Compare

Virtually Yours

₦10,000.00

Shouldn’t finding a life partner be more challenging than ordering a pizza? Welcome to Virtually Yours, a virtual dating app that provides all the proof of being in a relationship without actually being in one. With her career front of mind, Eva Estrella joins Virtually Yours, after a nudge from her sister, to alleviate some family pressure as she continues to look for her dream job in journalism. While Max Kittridge, a former child star in the middle of a divorce, takes a gig at Virtually Yours servicing multiple clients as a fake boyfriend. As they navigate their current circumstances, both Eva and Max find that sometimes what you’re looking for is right in front of you.

Virtually Yours is a rom-com for the digital age from writer Jeremy Holt and artist Elizabeth Beals. This exciting new collaboration includes letterer Adam Wollet, book designer Tim Daniel, and editor Kat Vendetti. Together, they present a refreshing take on a beloved genre that will appeal to anyone familiar with love in the time of the internet.

Add to wishlist

Compare

PREV 1 … 49 50 51 … 226 NEXT