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Leading Loyalty

6,000.00

To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know.

But what turns casual customers into passionate promoters? What makes people stick with you for the long haul?

The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier.

Now Leading Loyalty reveals the principles and practices of these everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction

Young Castro

6,000.00

An intimate, revisionist portrait of the early years of Fidel Castro, showing how an unlikely young Cuban led his country in revolution and transfixed the world.

This book will change how you think about Fidel Castro. Until now, biographers have treated Castro’s life like prosecutors, scouring his past for evidence to convict a person they don’t like or don’t understand. This can make for bad history and unsatisfying biography. Young Castro challenges readers to put aside the caricature of a bearded, cigar-munching, anti-American hot head to discover how Castro became the dictator who acted as a thorn in the side of US presidents for nearly half a century.

These pages show Fidel Castro getting his toughness from a father who survived Spain’s nasty class system and colonial wars to become one of the most successful independent plantation owners in Cuba. They show a boy running around that plantation more comfortable playing with the children of his father’s laborers than his tony classmates at elite boarding schools in Santiago de Cuba and Havana. They show a young man who writes flowery love letters from prison and contemplates the meaning of life, a gregarious soul attentive to the needs of strangers but often indifferent to the needs of his own family. These pages show a liberal democrat who admires FDR’s New Deal policies and is skeptical of communism, but is also hostile to American imperialism. They show an audacious militant who stages a reckless attack on a military barracks but is canny about building an army of resisters. In short, Young Castro reveals a complex man.

The first American historian in a generation to gain access to the Castro archives in Havana, Jonathan Hansen was able to secure cooperation from Castro’s family and closest confidants, gaining access to hundreds of never-before-seen letters and to interviews with people he was the first to ask for their impressions of the man. The result is a nuanced and penetrating portrait of a figure who was determined to be a leader—a man at once brilliant, arrogant, bold, vulnerable and all too human. A man who, having grown up on an island that felt like a colonial cage, was compelled to lead his country to independence.

The Matchmaker’s List

4,500.00

Raina Anand may have finally given in to family pressure and agreed to let her grandmother play matchmaker, but that doesn’t mean she has to like it–or that she has to play by the rules. Nani always took Raina’s side when she tried to push past the traditional expectations of their tight-knit Indian-immigrant community, but now she’s ambushing Raina with a list of suitable bachelors. Is it too much to ask for a little space? Besides, what Nani doesn’t know won’t hurt her…

As Raina’s life spirals into a parade of Nani-approved bachelors and disastrous blind dates, she must find a way out of this modern-day arranged-marriage trap without shattering her beloved grandmother’s dreams.

The Orchid Thief

3,000.00

Bess, George, and I are heading down to Key Largo, Florida, to enjoy some fun in the sun with my old friend, marine biologist Delia Duke. But it seems that Delia’s state park is clouded over with mystery: Someone has been poaching the park’s rare butterfly orchids. Their future depends on us!

George seems more interested in searching for treasure in the Catalina, an old sunken Spanish galleon, than in hunting for an orchid thief. My hope is that George, Bess, Delia, and I can save two priceless treasures in one fell swoop.

Present Like a Pro

4,500.00

Improve your speaking skills today with this carry-along coach written by two of the top professionals in the field

Sales calls. Weddings. Business conferences. Weekly meetings. We’re all called on to speak in public. Often, professional success and advancement depend on it. Yet many people find the experience draining or terrifying, or remain unsatisfied with their own ability to engage and sway an audience. In Present Like a Pro, you’ll learn how to:

· Solicit useful feedback.
· Deal with hecklers.
· Gracefully handle A/V malfunctions.
· Sell your point through audience participation.
· Evoke the power of your own life in your talk.
· And much more!

Kevin E. O’Connor and Cyndi Maxey have distilled the knowledge they’ve acquired from more than forty-five years combined of professional speaking into a concise, easy-to-use guide that will help anyone Present Like a Pro!

New To Big

6,000.00

Serial entrepreneurs David Kidder and Christina Wallace reveal their revolutionary playbook for igniting growth inside established companies.

Most established companies face a key survival challenge, says David Kidder, CEO of Bionic, lifelong entrepreneur, and angel investor in more than thirty startups: operational efficiency and outdated bureaucracy are at war with new growth. Legacy companies are skilled at growing big businesses into even bigger ones. But they are less adept at discovering new opportunities and turning them into big businesses, the way entrepreneurs and early-stage investors must. In New to Big, Kidder and Wallace reveal their proprietary blueprint for installing a permanent growth capability inside any company–the Growth Operating System.

The Growth OS borrows the best tools, systems, and mind-sets from entrepreneurship and venture capital and adapts them for established organizations, leveraging these two distinct skills as a form of management for building in a future that is uncertain. By focusing on what consumers do rather than what they say, celebrating productive failure, embracing a portfolio approach, and learning from the outside-in, Kidder and Wallace argue any company can go on offense and win the future.

Never Have I Ever

5,500.00

Amy Whey is proud of her ordinary life and the simple pleasures that come with it—teaching diving lessons, baking cookies for new neighbors, helping her best friend, Charlotte, run their local book club. Her greatest joy is her family: her devoted professor husband, her spirited fifteen-year-old stepdaughter, her adorable infant son. And, of course, the steadfast and supportive Charlotte. But Amy’s sweet, uncomplicated life begins to unravel when the mysterious and alluring Angelica Roux arrives on her doorstep one book club night.

Sultry and magnetic, Roux beguiles the group with her feral charm. She keeps the wine flowing and lures them into a game of spilling secrets. Everyone thinks it’s naughty, harmless fun. Only Amy knows better. Something wicked has come her way—a she-devil in a pricey red sports car who seems to know the terrible truth about who she is and what she once did.

When they’re alone, Roux tells her that if she doesn’t give her what she asks for, what she deserves, she’s going to make Amy pay for her sins. One way or another.

To protect herself and her family and save the life she’s built, Amy must beat the devil at her own clever game, matching wits with Roux in an escalating war of hidden pasts and unearthed secrets. Amy knows the consequences if she can’t beat Roux. What terrifies her is everything she could lose if she wins.

A diabolically entertaining tale of betrayal, deception, temptation, and love filled with dark twists leavened by Joshilyn Jackson’s trademark humor, Never Have I Ever explores what happens when the transgressions of our past come back with a vengeance.

Can You Tickle a Tiger’s Tummy?

4,000.00

‘How slow’s a sloth?’ (very s-l-o-w … the three-toed sloth hangs around in trees and hardly moves); why do elephants have big ears? and who lays eggs as big as a football? Find out the answers to the questions that have fascinated children (and adults!) for generations with this unusual and amusing question-and-answer book! A fun first introduction to the world of exotic animals, their behavior and their characteristics. With hilarious, imaginative questions answered by know-it-all animal characters and funny cartoon-style illustrations accompanying scientific facts, this book introduces children to facts about the planet in a fun, enjoyable way.

The Up Side of Down

5,000.00

Most new products fail. So do most businesses. And most of us, if we are honest, have experienced a major setback in our personal or professional lives. So what determines who will bounce back and follow up with a home run? What separates those who keep treading water from those who harness the lessons from their mistakes?

One of our most popular business bloggers, Megan McArdle takes insights from emergency room doctors, kindergarten teachers, bankruptcy judges, and venture capitalists to teach us how to reinvent ourselves in the face of failure. The Up Side of Down is a book that just might change the way you lead your life.

Praying Through Every Emotion

5,000.00

Human beings are emotional creatures. We feel deeply, and at times our emotional responses to our situations may be overwhelming. Whether it’s disappointment at an opportunity missed, grief when a loved one dies, anxiety when we go through a big life change (even a positive one!), or uncertainty when faced with a situation outside of our control, we can take those feelings to God–immediately–in prayer, and he will give us peace, comfort, and clarity.

Topically arranged so you can go directly to your particular need, Praying Through Every Emotion offers transforming Scripture and prayer to help you change your perspective, heal your emotional wounds, and find yourself unburdened from cares and concerns. The power-packed prayers cover nearly 70 different emotions, from feeling angry, broken, or exhausted to feeling confident, hopeful, and joyful–and everything in between. You’ll even find prayers for the really hard things, such as when you feel depressed, shamed, or suicidal.

Your emotions are a gift from God, and he uses them to help you grow, both closer to him and more fully into the person he created you to be. Let Linda Evans Shepherd help you manage those emotions through prayer and see your attitude and mind-set transformed.

Hope for Each Day

5,500.00

Are you looking for a devotional to help your family grow in their relationship with God and each other? In Billy Graham’s Hope for Each Day: 365 Devotions for Kids, young readers will discover a daily guide to understand the truth of Scripture and learn to trust God every day.

This wonderful resource is inspired by Graham’s bestselling devotional Hope for Each Day and created for children, ages 6-10. In this children’s 365-day devotional:

Each day’s devotion corresponds with the theme and Scripture of the adult devotional, making it ideal for families to share devotional time together.

The calendar-based format will guide your child in understanding the truth of Scripture and trusting God’s great love–each day includes a meaningful Scripture and devotion

There is a helpful ribbon marker for each reference

Families will enjoy the interactive activities: 30 Days with Jesus, 90 Days Through the Bible, and journaling space

Hope for Each Day: 365 Devotions for Kids is a great way kids and families can grow their relationship in God and with each other. Your child will develop a renewed hope for each day that they will cherish forever.

Kindergarten Giant Activity Floor Pad

6,000.00

This floor pad contains engaging activities and is filled with big, bold illustrations for children to color and write. Perforated pages and a child-friendly handle make this perfect for an after-school activity or summer break entertainment. Our deluxe floor pads now contain double-sided pages with colorful illustrations!

Concepts covered:
• Words
• Counting
• Tracing
• Science
• Nature
• Matching
• Games and more!

The Good Vices

5,000.00

Much of the health advice we receive today tells us that in order to be healthy, we must consume a Spartan diet, exercise with the intensity of an Olympic athlete, and take a drug for every ailment. We constantly worry about the foods we should or shouldn’t be eating and the medical tests we have neglected to take. And all that worry costs us dearly–financially, emotionally, and physically.

In The Good Vices, prominent naturopathic physician Dr. Harry Ofgang and health journalist Erik Ofgang tear down decades of myth and prejudice to reveal how some of our guilty pleasures are not only okay but actually good for our health. For example:

• Like wine, moderate beer and spirit consumption raises our bodies’ level of good cholesterol, which protects against heart disease.
• Egg yolks are an excellent source of important fat-soluble vitamins.
• Research suggests that moderate exercisers can be at least as healthy as, and sometimes even healthier than, those who exercise intensively.

Forget what you thought you knew about what’s healthy, and enjoy some good vices instead.

Co-Create

6,000.00

What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationship they have built with you?
Most important . . . is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort? That’s the provocative and ultimately earthshaking question David Nour poses. He argues that co-creation is a transformational journey that naturally leads to growth and evolution . . . because it gives birth to shared interests that dwarf anything that existed previously.

In Co-Create, David Nour makes the case that co-creation leads to Market Gravity™, a force that attracts stakeholders to your business because they recognize that many others have also united their interests with yours. It’s the sense―backed by tangible metrics―that this is bigger than any of us imagined . . . except that you imagined precisely such an outcome. That’s the power of co-creation.

Esme the Emerald Fairy

3,000.00

Esme, head of Sparkle Town’s Emerald Museum, makes the museum’s gemstone collection dazzle and shine with one swish of her emerald wand. But Esme is too shy to show others her power, so she does this in secret every day.

When Esme’s wand stops working, the gemstones turn dull and the visitors stop coming to the museum. Can Esme overcome her shyness and have the confidence to save the day? Join her on an adventure to bring sparkle back to the museum as she journeys to find the mysterious Sparkle Stone.

Beautiful illustrations and funny, rhyming text make this story a delight to read with one child or with a group.

Meals, Music, and Muses

7,000.00

Iconic chef and world-renowned opera singer Alexander Smalls marries two of his greatest passions―food and music―in Meals, Music, and Muses. More than just a cookbook, Smalls takes readers on a delicious journey through the South to examine the food that has shaped the region. Each chapter is named for a type of music to help readers understand the spirit that animates these recipes.

Filled with classic Southern recipes and twists on old favorites, this cookbook includes starters such as Hoppin’ John Cakes with Sweet Pepper Remoulade and Carolina Bourbon Barbecue Shrimp and Okra Skewers, and main dishes like Roast Quail in Bourbon Cream Sauce and Prime Rib Roast with Crawfish Onion Gravy.

Complete with anecdotes of Smalls’s childhood in the Low Country and examinations of Southern musical tradition, Meals, Music, and Muses is a heritage cookbook in the tradition of Edna Lewis’s A Taste of Country Cooking.

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