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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.

Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Everyone has had a bad boss. You might have one right now. You might even be one. Bad bosses are a fact of the workplace, whether they’re short-tempered, unclear about expectations, or too disorganized to manage so much as a stapler. But how do you not only survive a difficult boss, but help your career thrive despite them?

By identifying your boss’s behavior profile you’ll be better able to interact with them no matter what the situation. Erikson offers example stories and concrete steps to help you thrive in any work situation.

Of course, much as we love to blame our bosses, sometimes management isn’t the problem at all. For every bad boss there is also a lazy employee, so Erikson also looks at the issue from a completely different perspective―employees themselves― and explores why some colleagues frequently underachieve, and what you can do to change this if you’re the boss.

Written with Erikson’s signature humor and warmth, Surrounded by Bad Bosses (And Lazy Employees) will help you deal with the most hopeless managers and employees you can imagine―and keep you entertained along the way.