Business & Economics

Across the world, HSBC likes to sell itself as ‘the world’s local bank’, the friendly face of corporate and personal finance. And yet, a decade ago, the same bank was hit with a record US fine of $1.9 billion for facilitating money laundering for ‘drug kingpins and rogue nations’. In pursuit of their goal of becoming the biggest bank in the world, between 2003 to 2010, HSBC allowed El Chapo and the Sinaloa cartel, one of the most notorious and murderous criminal organizations in the world, to turn its ill-gotten money into clean dollars and thereby grow one of the deadliest drugs empires the world has ever seen.

How did a bank, which boasts ‘we’re committed to helping protect the world’s financial system on which millions of people depend, by only doing business with customers who meet our high standards of transparency’ come to facilitate Mexico’s richest drug baron? And how did a bank that had been named ‘one of the best-run organizations in the world’ become so entwined with one of the most barbaric groups of gangsters on the planet?

Too Big to Jail is an extraordinary story brilliantly told by writer, commentator, and former editor of The Independent, Chris Blackhurst, that starts in Hong Kong and ranges across London, Washington, the Cayman Islands and Mexico, where HSBC saw the opportunity to become the largest bank in the world, and El Chapo seized the chance to fuel his murderous empire by laundering his drug proceeds through the bank. It brings together an extraordinary cast of politicians, bankers, drug dealers, FBI officers and whistle-blowers, and asks what price does greed have? Whose job is it to police global finance? And why did not a single person go to prison for facilitating the murderous expansion of a global drug empire?

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand.

In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

A set of tools for mastering the one skill standing between us and success: the ability to ask for the things we need to succeed.

Imagine you’re on a deadline for a big project, and feeling overwhelmed. Or you’re looking for a job, but can’t seem to get your foot in the door. Or you’re dying for tickets to a sold out concert, and all your leads have gone cold.

What do these problems have in common? They can all be solved simply by reaching out to a colleague, friend, or wider network and making an ask.

Studies show that asking for help makes us better and less frustrated at our jobs. It helps us find new opportunities and new talent. It unlocks new ideas and solutions, and enhances team performance. And it helps us get the things we need outside the workplace as well. And yet, we rarely give ourselves permission to ask. Luckily, the research shows that asking—and getting—what we need is much easier than we tend to think.

Here, Wayne Baker shares a set of strategies—used at companies like Google, GM, and IDEO—that individuals, teams, and leaders can use to make asking for help a personal and organizational habit, including:
• A quiz to identify your asking-giving style
• SMART criteria for who, when, and how to ask
• “Plug-and-play ” routines that make requests a standard component of meetings
• Mini-games that incentivize asking within teams
• The Reciprocity Ring, a guided activity that allows people to tap into the giving power of a network

The Suez Crisis of 1956 was the nadir of Britain’s twentieth century, the moment when the once-superpower was bullied into retreat. “Great Britain has lost an empire and not yet found a role,” said Dean Acherson, a former US secretary of state. Acheson’s line has entered into the canon of great quotations: but it was wrong. Britain had already found a role. The leaders of the world just hadn’t noticed it yet.

Butler to the World reveals how Britain came to assume its role as the center of the offshore economy. Written polemically, but studded with witty references to the butlers of popular fiction, it demonstrates how so many elements of modern Britain have been put at the service of the world’s oligarchs.

The Biden administration is putting corruption at the heart of its foreign policy, and that means it needs to confront Britain’s role as the foremost enabler of financial crime and ill behavior. This book lays bare how London has deliberately undercut U.S. regulations for decades, and calls into question the extent to which Britain can be considered a reliable ally.