Business & Economics

The Suez Crisis of 1956 was the nadir of Britain’s twentieth century, the moment when the once-superpower was bullied into retreat. “Great Britain has lost an empire and not yet found a role,” said Dean Acherson, a former US secretary of state. Acheson’s line has entered into the canon of great quotations: but it was wrong. Britain had already found a role. The leaders of the world just hadn’t noticed it yet.

Butler to the World reveals how Britain came to assume its role as the center of the offshore economy. Written polemically, but studded with witty references to the butlers of popular fiction, it demonstrates how so many elements of modern Britain have been put at the service of the world’s oligarchs.

The Biden administration is putting corruption at the heart of its foreign policy, and that means it needs to confront Britain’s role as the foremost enabler of financial crime and ill behavior. This book lays bare how London has deliberately undercut U.S. regulations for decades, and calls into question the extent to which Britain can be considered a reliable ally.

If conventional leadership wisdom is to be believed, Hobby Lobby shouldn’t work. So why does it?

David Green, the founder of Hobby Lobby and an unlikely leader, grew his company from a $600 startup to a $8 billion company that gives 50 percent of its profits away to fund initiatives all over the world. He blazed his own path in business, drawn not from business gurus but from the pages of Scripture.

In this inspirational book, David Green challenges talented leaders with hearts committed to Christ to consider this question: What if God wants to use you to do a new, even greater work? To raise up and encourage the next generation of leaders, David Green shares 12 unconventional principles that drive Hobby Lobby. These core principles can open doors to greater success in business and life.

Whether you lead a business or a nonprofit, a small business or a multinational corporation, a start-up or a department, this book will show you how breaking the conventional “rules” of business may be the best decision you ever make.

The bible for bringing cutting-edge products to larger markets—now revised and updated with new insights into the realities of high-tech marketing

In Crossing the Chasm, Geoffrey A. Moore shows that in the Technology Adoption Life Cycle—which begins with innovators and moves to early adopters, early majority, late majority, and laggards—there is a vast chasm between the early adopters and the early majority. While early adopters are willing to sacrifice for the advantage of being first, the early majority waits until they know that the technology actually offers improvements in productivity. The challenge for innovators and marketers is to narrow this chasm and ultimately accelerate adoption across every segment.

This third edition brings Moore’s classic work up to date with dozens of new examples of successes and failures, new strategies for marketing in the digital world, and Moore’s most current insights and findings.

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand.

In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.