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The guide for anyone who deals with difficult authority figures at work.

Sooner or later, we all have to work for someone we can’t stand-whether it’s an inept supervisor, an undermining department head, or an overly demanding client. When that happens, some people quit, some suffer in silence, and others cope by sulking, obsessing, or retaliating.

But you can take charge of this crucial workplace relationship. In this book, Katherine Crowley and Kathi Elster, authors of the bestseller Working for You Is Killing Me, offer concrete examples of bad boss scenarios and a proven four-step program for improving each situation: